Windows 7 service pack 1 fails to install

broken image
broken image
broken image

If I had any hair left I'd be pulling it out right now. Please let me know what I can do to repair my current installation of Windows without losing everything on my harddrive and/or voiding my Dell warranty and/or any Windows warranty/support. After contacting Dell they said they do not offer that type of disk.

broken image

Since it is not on the disk that came with the PC, they told me to contact Dell to get the type of disk I need. ugh.) and that is also what they recommended to do. I've been on the horn for literally hours with MS Customer support (who came within 12% of a Windows install of reformatting my harddrive with the OEM disk before the phone reps manager grabbed the phone and literally yelled 'Sir please remove the Windows disk from your DVD Drive NOW! because the phone rep had me going through a process he assured me at first wouldnt wipe my drive. The Windows 7 disc that came with my desktop does not have an 'Upgrade' or 'Repair' option as I've read should be used to repair the problem. When I try to install (both from the updater and manual download of SP1) I get the error message that there are Windows components missing and it is unable to continue. Just last night the automatic Windows Update prompted me to install new updates, one of them being Service Pack 1. I have an Alienware desktop I purchased back in September 2010 with Win764bit Home Premium installed.

broken image